Merlin’s Magic: Bringing Fun Back to Radio

Now THIS is the Randy Michaels we all know and love.  A “radio war” in 2012?  Who else but Michaels?  Here’s the copy from an ad his Merlin Media ran in Tom Taylor’s newsletter.  It was the most interesting (and amusing) thing in today’s issue.  A Merlin employee recent told me, “Randy has finally erased the line between madness and genius and can now see the future.”  Boy, I hope that’s true.  Because we could use a jolt of energy and fun.

“Are you an award winning journalist seeking a new position? Do you have years of experience in a traditional newsroom? Do you have the training and talent to decide what people need to hear? Do you use jargon to demonstrate your competence in the language of news? Are you cynical, stubborn and committed to the playbook of traditional journalism? If so, you should send your materials to Michelle Komes-Dolge, News Director, WNEW-FM, Laurel MD.

“Are you willing to throw out the rule book? Can you write clear, colorful and interesting stories? Send something that blows us away to: Merlin@merlinmediallc.com.

“We are currently staffing Philadelphia, and markets yet to be named. Let’s reinvent the news business together.”

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How to Get More Re-Tweets


Twitter, when properly employed, can help a talk show host or podcaster connect with his existing audience and promote himself to potential new listeners.  Re-tweets are key to that latter goal.  So, what makes a tweet more re-tweetable?  Social media researcher Dan Zarrella reports that tweets that include a link are far more likely to be passed along.

Zarrella says,  ”I looked at more than 100k randomly chosen active Twitter accounts and their Tweets. I analyzed the percentage of their Tweets that contain a link… [and] I found that accounts that had high link-percentages between 60% and 80% had the most ReTweets…If you’re interested in ReTweets, broadcasting lots of interesting content works much better than ‘engaging in the conversation.’”

The key there, of course, is “interesting content.”   Read his full report HERE.

Zarrella’s website is packed with useful insights on how to use social media more effectively, including writing and timing tips.  Check him out at www.danzarrella.com.

By the way, have you signed up for the Talkfrontier.com RSS feed?   Do it and you’ll get a steady stream of useful insight and advice for spoken-word media professionals delivered straight to your email box or RSS reader.

 

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The Difference Between Passion and Anger

While going through some old notes from a radio conference, I came upon a bit of wisdom worth sharing in this election year:

“There is a difference between passion and anger.  Passion is strength without anger.  It is the foundation of moral authority.  People are drawn to passion, they are repulsed by anger.”

Does anger have a place in talk radio?  Absolutely.  But as the Renaissance physician Peracelsus noted, “the dose makes the poison.”  Applied authentically, righteously and judiciously, anger can make for some compelling radio.  But when it is used as a core ingredient for a show, anger can quickly turn toxic and stunt or kill the program.

Any idea where this quote came from?  If so, please let me know so I can give credit where it’s due.  Email me at randall@talkfrontier.com

 

 

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Ricky Gervais Has Some Advice for You

British comedian, podcaster (and former radio personality) Ricky Gervais has grown very popular and rich on the strength of his particular brand of humor. But, as Gervais cautioned in a recent New York Times Magazine profile, pursuing approval and/or wealth is a self-defeating career strategy for media types:

“If you’re chasing after positive reviews, demographic trends or a lucrative box office, Gervais said, ‘you’ve already failed.” But, he added, “if your only ambition is to get something off your chest and render it exactly as you wanted it, then you’re bulletproof.’”

That advice applies to radio personalities perhaps more than any other type of entertainer.

Read the entire NYT  piece HERE.

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TMC 2011 — Twilight of the Gods?


Some notes and observations from the just concluded 2011 Talk Media Conference and Talk Show Boot Camp.  In many ways the event mirrored the industry.  It was a lean, somewhat subdued event attended by people desperate to figure out what comes next.  Much corridor talk was dominated by the latest round of lay-offs (“Are thy done, now?”), and people lined up to pay their respects to the latest fallen Titan of the Tower and Transmitter Age, Jack Swanson, formerly of KGO/SF.

Attendance:  Organizers Al Peterson, Erica Farber and Don Anthony put the number at 300. That’s probably right.  About 50 of the attendees were guests of The Dave Ramsey Show, which uses TMC to hold its own affiliates meeting. (More brilliance from a smart organization that has the financial resources to put good ideas into action.)

I’m guessing there were maybe 30-40 PDs at the event, along with a smattering of working hosts and aspiring talkers.

The syndicators have clearly cut back their commitment to these meetings, both in terms of sponsorship and staff.

Cumulus was heavily represented by programming people, network staffers and CEO Lew Dickey.  Conversely, very few Clear Channel employees were in attendance.

Mood:  I expected more fear and anger given that the event was held in the wake of yet another wave of lay-offs at Clear Channel and Cumulus.  Instead, I felt more of a “glad to be alive” vibe from the attendees.  They aren’t happy about what’s happening and are clearly concerned about the future of radio.  But they seem to have reached a Zen-like state.

Highlights:  Dave Ramsey’s on-stage interview with Lew Dickey was valuable for the insight it provided on Dickey.  Ramsey tried to humanize Dickey by teasing out childhood stories and lifestyle nuggets.  But most of the talk after the interview was about Dickey’s repeated shots at Citadel (“We bought it off the trash heap”) and gratuitous smack at Mel Karmazin’s Sirius/XM.

I do admire Dickey’s honesty and consistency.  He again made it clear that for Cumulus managers it is, indeed, the Atlanta way or the highway.  Said Dickey: “If you cash our checks, you run (our) plays.”   Dickey also offered some tough-love advice for programming types:  Learn about the business of radio, and don’t reflexively criticize big-picture management decisions that you don’t really understand.

Lots of folks hung around til midday Saturday to hear Randy Michaels and Water Sabo talk about their Merlin Media adventures.  But that was kinda disappointing.  There were some funny lines, but not a whole lot of insight.  Jack Swanson provided the session’s highlight.  After hearing Randy and Walter hold forth on their vision for a new generation of all-news radio stations, Swanson took the mic to ask, “If you two cowboys fuck this up, is that going to accelerate our decline into syndication hell?”

Michaels, tacitly acknowledging that Merlin’s New York and Chicago stations are struggling, responded: “We’re not going to fuck it up – at least not for much longer.”

The Sessions:  You’ve been there, slipped out of that.

Kudos to Al, Erica and Don for having the courage to produce this event in the midst of unprecedented industry upheaval.  It was a high-risk undertaking.

Will there be a 2012 TMC?  We’ll see.  As one senior group exec told me, “This business is going to experience cataclysmic downsizing in the coming year.  Who knows how many news/talk PDs jobs will still exist next year?”

In the meantime, take Randy Michaels’ advice: “Go where the wind is blowing the business, and have fun along the way.”

For more tidbits from the TMC, check out my Tweets from the event, which you can see at TalkFrontier.com

 

 

 

 

 

 

 

 

 

 

 

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Why Radio News Needs More Bias

Reuters media critic Jack Shafer takes a strong position on media bias –he’s all for it:

“If not for media bias, I’m certain that my news diet would taste so strongly of sawdust and talc that I would abandon news consumption completely. As long as I’m eating news, give me the saffron smoothness of New York Times liberalism and the hallelujah hot sauce excitement of Fox News Channel conservatism. Anything but a menu of balance, moderation, and fairness!

Not that I don’t value balance, moderation, and fairness—a good Associated Press story can nourish the soul as well as a six-pack of Bud on a hot summer day. But as a rule, I like my news chefs to make spicy meals or no meals at all.”

Read the whole thing here.  (Full disclosure: I wrote innumerable freelance articles for Shafer when he edited Washington City Paper. If you find my writing tolerable, thank him.)

Shafer’s piece got me thinking (again) about the near-white-noise character of so much talk radio news. Very seldom does the news on a politically-oriented station reflect that station’s point of view, or even it’s audience’s wants and needs.  In fact, the morning newscasts on many talk shows could air without change on the classic rock or AC station.

Take some time to really listen to your station’s newscasts next week.  Are they truly integrated with the rest of the station’s programming and presentation?  Do they include stories that will inform and intrigued your target audience? Do those stories reflect the audience’s sensibilities?

I honestly believe good CHR and Urban morning shows do a better job with this than most talk stations.  Listen to one of their newscasts and you instantly know exactly who the station is targeting.

Don’t get me wrong.  Your news needs to remain factual and accurate.  But as one PD who is about to revamp his newscasts told me, “You can do a lot with story selection and the angles you take on major stories.  A conservative news outlet is going to do a lot more Solyndra stories than a liberal one.”

Here’s a guy who knew all about story selection and angles.  Listen and learn.

Paul Harvey

 

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How to Be the Steve Jobs of Talk Radio

Don't be him. Be you.

In the days since Apple founder Steve Jobs’ death, I’ve been trying to put words to the lessons he offers for talk radio hosts.  I can’t say it any better than Nilofer Merchant did in the Harvard Business Review.  Bottom line:  To thine own self be true.  Attempting to please or imitate others leads to mediocrity.

Says Merchant: “When we define ourselves by what others want, we are trying to kiss a moving butt. To live in a box defined by someone else is to deny our uniqueness. Each of us is standing in a spot no one else occupies. That unique perspective is born of our accumulated experience, perspective, and our vision. When we deny these things, we deny that which only we can bring to the situation, our onlyness. And that is surely not the way the world is made better.”

Read the full post here.

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PDs: Stop Hiding from Your Customers!

I’d like to think that you won’t believe this story.  Sadly, you probably will.

I recently called the PD of a major market Talk station owned by a large group.  I called him because his email was not on the station’s website.

The call went like this:

ME: Joe PD, please.

RECEPTIONIST: I’m sorry, he’s not available.

ME: That’s fine.  Could you give me his email address?

RECEPTIONIST: I’m sorry.  I’m not allowed to give that out.

ME: chuckle.

RECEPTIONIST: I’m sorry.  All I can do is put you in his voice mail.

ME: Really?!

RECEPTIONIST: Would you like his voice mail?

ME:  Yeah, I guess.

I don’t understand this policy on ANY level.  It’s terrible customer relations and it doesn’t save the PD any time or heartburn.  Someone who leaves a voice mail had much higher expectations of a reply than one who sends an email.  That’s why they pick up the phone.  What’s more, this policy puts the station at risk of missing programming and sales opportunities, as I outlined in this July post.

A few years ago there was a fad for changing the PD title to things like “Listener Advocate” or “Brand Manager.”  No surprise that trend was short-lived.  Hard to be a “Listener Advocate” when you refuse to talk to your listeners.

PS — I left a message for Joe PD, but he never did call or email me.

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News From Randall at Talk Frontier

Randall Bloomquist

Effective this week, I’m no longer writing the News Talk Edge newsletter for Radio-Info.com.   The September 15th issue was my last.  No scandal here, no falling-out.  It was my decision based on a need to devote more time to my growing business.

The Radio-Info team is fantastic.  I thank them for the opportunity to use their platform for 15 months.

I also want to thank all of you who signed up for News Talk Edge, read it faithfully, and shared your feedback — both positive and negative.

While I’m done with News Talk Edge, I’m not done sharing useful advice and insight on talk media.  I’ll do that right here on TalkFrontier.com.  I’d be flattered to death if you would sign up for the RSS or email feed.  I’ll do my best to make it worth your time.

All the Best,

Randall

 

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How Your Website Hurts Sales

It can be really difficult to spend your advertising money with a news/talk radio station.  That’s my conclusion after a recent experience attempting to place a paid program on roughly 60 stations in markets of every size across the country.

Let me say at the outset that once I was able to speak to a salesperson, they were generally very professional.  (We’ll get to the exceptions in a minute.)  The real problem is tracking down a seller and/or finding basic information on the station’s website.  Indeed, this is pretty much a website rant.  If I was a radio salesperson, no matter where I worked, I would hate my station’s site.

Too many radio websites serve as an obstacle to potential advertisers.  Contact information for the sales department seems almost purposely hidden.  If I found a direct number for Sales in less than one minute and five clicks, I considered it a great site experience.  It typically took more time and effort.  Worst Web Experience:  The many stations that don’t list any Sales contact information, but instead ask potential customers to fill out an email form with the promise that someone will get back to me.  Really?  Maybe these forms really do prompt a response.  But they feel just like an Internet job application.  You’re pretty sure it goes straight to a digital trashcan.  I chose to end-run every one of those forms.

And that wasn’t always easy.  Would you believe I had to get one Top 50 market station’s phone number from Switchboard.com?  I went the corporate website to get the digits for two other stations.  With God as my witness… If these stations list their office numbers on their websites, I could not find them.

Believe it or not, I even had trouble finding a coherent programming schedule on a few sites.

All of this leads me to believe there is a fundamental flaw in how most stations think about their websites.  Too often they are cluttered and crammed with all sorts of news, information and other “content” designed to attract listeners and others.  But I suspect an awful lot of people go to a radio station site for the same reason they go to any business’ website, whether it’s a car dealer, baseball team or restaurant: to get information about that business and its product. Does the station carry Michael Savage?  Who can I ask about my reception problems?  I wonder if I should advertise on the station?  Such information is too often hidden away.  Sure, local agency buyers know how to get what they need from the Sales department.  But what about potential direct clients, or out of town prospects?

I think those groups, including Alpha Broadcasting that have established separate Sales websites are onto something.

Of course, I also hit some low-tech speed bumps in my quest to unload a pocket full of cash.  There was the receptionist who admitted, “I’m probably sending you to the wrong person.”  She did —twice.  One station’s new phone system made it impossible to leave a message.  Six stations in markets of all sizes, took at least two days to call me back. A large market GSM was needlessly harsh in dismissing my inquiry about paid programming.  Another hung up on me when I asked a couple follow-up questions about his station’s brokered show policies.  “The answer’s the answer,” he barked.  “What more do you want?!”

Click.

I want it to be easy to do business with you.

Too much?

 

 

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